Penelope Dash, 'Review into the operational effectiveness of the Care Quality Commission' (DHSC, 15/10/24)
Report about CQC Extract: "The review has found significant failings in the internal workings of CQC, which have led to a substantial loss of credibility within the health and social care sectors, a deterioration in the ability of CQC to identify poor performance and support a drive to improve quality - and a direct impact on the capacity and capability of both the social care and the healthcare sectors to deliver much-needed improvements in care."
Introduction on Gov.uk website
In May 2024, Dr Penny Dash was asked by the Department of Health and Social Care (DHSC) to conduct a review into the operational effectiveness of the Care Quality Commission (CQC).
An interim report of her work, providing a high-level summary of her emerging findings, was published in July 2024.
This full report summarises the final findings of the review, outlining the necessary changes to start improving CQC. It makes 7 recommendations and is aimed at:
- health and care professionals
- health and social care services
- academic and professional institutions
- the general public
Alongside the review’s full report, DHSC wanted to independently determine if the review’s concerns were substantiated with objective data through the consideration of a number of research questions. The results of this research can be found in the accompanying ‘Analysis of Care Quality Commission data on inspections, assessments and ratings, 2014 to 2024’ and ‘Analysis of Care Quality Commission data on inspections, assessments and ratings, 2014 to 2024: supplementary data tables’.
A second review considering the wider landscape for quality of care, with an initial focus on safety, will be published in early 2025.