QUESTIONNAIRE

Please return to oliver.toop@legalservices.gsi.gov.uk by 8th April 2011.

1.	A. On average, how often do clients in High Security Hospitals change mental health provider in a 2 year period?

Never	Once	Twice	Three or more times

B. When clients change providers in HSHs what are their reasons for doing so?

     	

2.	What proportion of providers provides a satisfactory quality of advice and representation in HSHs?

Less than 25%	25-49%	50-74%	More than 75%	

3.	A. If clients are forced to change provider is there likely to be a negative effect on them?

Not at all	A little	Some/Moderate	Very Much

B. What kind of negative effect would being forced to change solicitor’s firm have on clients?

     

4.	Do you think it is right for clients to be forced to change provider if the new provider will give them a better quality of advice and representation?

No	No with reservations	Yes with reservations	Yes

5.	A. How long does it take for you to develop a good working relationship with new clients in HSHs? 

Within 1 week	Within 2-4 weeks	Within 1-6 months	More than 6 months

	
B. What kind of things are important to clients regarding their relationship with a solicitor?

     
6.	Which is more important to clients in HSHs: the quality of advice given by a provider or their relationship with them?

Quality of advice	Both are equally important	Relationship 	

7.	Do you think clients in HSHs would get a better service from a provider if they have a larger number to choose from?

Yes	No	Don’t know

B. What is the minimum number of providers that clients in HSHs should be able to choose from?

Less than 6	6-10	More than 10

8.	Is there anything else that makes it difficult for clients in HSHs to get the right provider?

     

9.	Do you have anything else you would like to add?