Legal Aid Agency, 'Coronavirus (COVID-19): working with clients' (14/4/20)

LAA coronavirus guidance This web page, which is a sub-page of Legal Aid Agency, 'Coronavirus (COVID-19): Legal Aid Agency contingency response' (18/3/20), includes information relating to making Legal Aid applications, assessing financial eligibility where a client cannot attend, using digital signatures, client finances and contributions, approach to emergency certificates, and operation of the statutory charge. (1) In relation to assessing eligibility it states: "Where a client is staying at home, it may still be possible to collect evidence by email or post. Reasonable efforts to collect evidence should still be made and recorded, before assessing without evidence if that is not possible." (2) In relation to signatures the advice, since 24/3/20, has included: "In situations where it is not possible to get a client signature, digitally or otherwise, please make a note on the file explaining why, countersigned by a supervisor, and also make a note on the application/form when submitted to avoid delays or issues with processing. Please seek a signature at the earliest possible opportunity. ... [S]upervisor signatures may also be provided digitally to enable effective remote supervision, as long as they are clearly related to the relevant file notes."

Note

The following was first stated on 24/3/20: "In situations where it is not possible to get a client signature, digitally or otherwise, please make a note on the file explaining why, countersigned by a supervisor, and also make a note on the application/form when submitted to avoid delays or issues with processing. Please seek a signature at the earliest possible opportunity."

The following was first stated on 27/3/20: "For avoidance of doubt, supervisor signatures may also be provided digitally to enable effective remote supervision, as long as they are clearly related to the relevant file notes."

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Type: Legal Aid resource🔍 · Coronavirus resource🔍

Title: Coronavirus (COVID-19): working with clients

Author: Legal Aid Agency🔍

Publication: Legal Aid Agency🔍

Date: 14/4/20🔍

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